Customer Support Agent

Description

Grade 12 (Matric) is essential.
Minimum of 3 years Customer Support experience is required
Experience in a Medical field is essential
Proficiency in MS Office, specifically Excel (advanced), MS Word and Outlook is essential.
Computer literacy on Syspro or SAP or similar ERP systems will secure.
You will process orders received from customers and respond within 24 hours
Liaise with customers telephonically and via email.
Deal with Sales Consultants regarding queries, requests, sales orders, kits etc.
Releasing backorders, should it be requested.
Send invoices for consignment orders received to the customer and the Sales Consultant.
Replace consignment stock
Action movement of stock when collection / delivery was arranged.
Allocating stock for orders.
Preparing pro-forma invoices.
Attend to invoices for government orders
General administrative duties including regular filing.
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange.
Following up on collections and delivery requests.
Obtaining the necessary approval for credits to be passed.
Credits and re invoices to be done on the same day.
Booking out kits if required.
Assisting with afterhours emergency call if required.